Questions, Answered
Everything audiences ask before their first visit — and a few things regulars still wonder about.
Online through our shop, in person at the box office on Lantern Row, or by phone on +1 (518) 555-0147 during working hours. Online bookings land in your cart and confirm instantly by email.
Tickets can be exchanged for another performance of the same production up to 48 hours before curtain, free of charge. Refunds are available up to 7 days before the performance; after that we will happily try to resell your seats.
Yes. The Grand Hall has step-free access from Lantern Row, six wheelchair spaces with companion seats, an accessible restroom on the stalls level, and captioned and audio-described performances every run. Tell us what you need when booking.
Most evening performances run two to two-and-a-half hours including one interval. Exact running times are printed on every show page and on your ticket confirmation.
No. Opening nights dress up, Saturday matinees dress down, and both are equally welcome. Wear what lets you enjoy the evening.
Children over 5 are welcome at most performances; babes in arms cannot be admitted to the Grand Hall. Family matinees are marked on the program, and under-16s go half price at the box office for In the Heights.
The Lantern Row garage is a two-minute walk and free after 18:00. The theatre is also on the 4 and 9 bus routes, and Troy station is fifteen minutes on foot.